Minor-AEC Communication skills

MAHARANI NANDKUVARBA MAHILA ARTS AND COMMERCE COLLEGE

Minor – AEC Communication Skills [URV]

PAPER NAME: Communication Skills

Name	Kureshi Shifa	Year	TY (Sem 6)
Main Subject	English	Faculty	Shivani Ma'am

Assignment Topics

• Class Assignment – Defining Communication Skills, Kinesics
• Home Assignment – Paralinguistics, Proxemics
• Essay Assignment – Presentation Skills

Basics of Communication

Communication is the process of exchanging information, ideas, thoughts, feelings, or messages between two or more people through spoken words, written words, signs, symbols, or body language to create mutual understanding.

Keith Davis: “Communication is the process of passing information and understanding from one person to another.”

Definitions by Scholars

Scholar	Definition
Louis A. Allen	Communication is the sum of all the things one person does when he wants to create understanding in the mind of another.
Koontz & O'Donnell	Communication is the transfer of information from one person to another whether or not it elicits confidence.
C. G. Brown	Communication is the transmission and interchange of facts, ideas, and feelings.
Newman & Summer	Communication is an exchange of facts, ideas, opinions, or emotions by two or more persons.
William Scott	Communication is a process involving the transmission and accurate replication of ideas ensured by feedback.
Peter Little	Communication is the process by which information is transmitted between individuals or organizations so that an understanding response results.

Communication Process

Sender ➡ Message ➡ Channel ➡ Receiver ➡ Feedback

Kinesics

Source: Adobe Stock

Kinesics is the study of body language such as gestures, facial expressions, posture, and eye contact. The term was introduced by Ray Birdwhistell.

Type	Example
Facial Expression	Smile – Happiness
Gestures	Thumbs up – Approval
Posture	Standing straight – Confidence
Eye Contact	Direct eye contact – Confidence and honesty

Paralinguistics

Paralinguistics refers to the vocal aspects of communication other than actual words.

Element	Meaning
Pitch	Highness or lowness of voice
Tone	Emotional quality of voice
Volume	Loudness or softness of voice
Rate	Speed of speech
Pause	Silence between words
Stress	Emphasis on particular words

Proxemics

Source: AI Generated

Proxemics is the study of how people use physical space and distance during communication. The concept was introduced by Edward T. Hall.

Concept	Meaning
Territoriality	Claim over personal space
Personal Space	Invisible boundary around a person
Seating Arrangement	Position of people during interaction

Presentation Skills

Source: FreePic

A presentation is a planned and organized way of communicating information to an audience.

Purpose	Description
Informative	Provide knowledge or information
Persuasive	Convince the audience
Entertaining	Engage the audience
Instructional	Teach how to do something

• Define the purpose clearly
• Understand the audience
• Organize introduction, body, and conclusion
• Use visual aids
• Practice before presenting
• Maintain confidence

Importance of Communication

Communication plays a vital role in both personal and professional life. It helps people share ideas, build relationships, solve problems and make decisions. Effective communication improves cooperation and understanding between individuals and groups.

Area	Importance
Education	Helps teachers and students exchange knowledge effectively.
Business	Improves teamwork, decision making and productivity.
Social Life	Strengthens relationships and mutual understanding.
Leadership	Helps leaders guide and motivate people.

Types of Communication

Type	Description	Example
Verbal Communication	Communication through spoken words	Conversation, meetings, speeches
Written Communication	Communication through written text	Emails, letters, reports
Non-Verbal Communication	Communication through body language	Gestures, posture, facial expressions
Visual Communication	Communication through images and graphics	Charts, graphs, diagrams

Barriers to Communication

Sometimes communication may fail due to various barriers. Understanding these barriers helps in improving effective communication.

Source: AI Generated

Barrier	Description
Language Barrier	Different languages create misunderstanding.
Psychological Barrier	Emotions like anger, fear or stress affect communication.
Physical Barrier	Noise, distance or technical problems interrupt communication.
Cultural Barrier	Different beliefs and traditions may affect understanding.

Growth of Communication Methods

Communication methods have evolved over time due to technological development.

Year	Communication Method
1900	Letters and face-to-face communication
1950	Telephone communication
1990	Email and internet communication
2020	Social media, video meetings and instant messaging

Frequently Asked Questions

1. Why is communication important?

Communication helps people share information, ideas and emotions effectively.

2. What are the main types of communication?

The main types are verbal, written, non-verbal and visual communication.

3. What are communication barriers?

Communication barriers are obstacles that prevent effective communication such as language problems, noise or emotional issues.